Terms of service
Effective date: 29.07.2025
This website is operated by Ecom Brothers Ltd (Company No. 206345126, VAT No. BG206345126). Throughout the site, the terms "we", "us" and "our" refer to Ecom Brothers Ltd. By accessing or using this website, you agree to be bound by the following Terms of Service.
Please read these Terms carefully before using our website or placing an order. If you do not agree to these terms, please do not use our website.
1. Online Store Terms
By placing an order, you confirm that you are at least 18 years old or have permission from a parent or guardian. You may not use our products for any unlawful purpose. Violation of any terms may result in the termination of your access.
2. Product Availability & Accuracy
We strive to ensure all product details, pricing, and availability are accurate. However, we reserve the right to correct errors and update information without notice. Product colours may vary slightly due to screen differences.
3. Orders & Payment
We reserve the right to refuse or cancel any order. If we make a change to or cancel an order, we’ll notify you via email or phone. You agree to provide accurate and complete billing and contact details.
4. Shipping & Delivery
All orders are processed within 2–3 business days. Delivery typically takes 4–6 business days via Royal Mail, Yodel, or a similar courier. We offer free UK delivery on all orders. For more, see our Delivery Information.
5. Returns & Refunds
We offer a 30-day money-back guarantee. To qualify, items must be unused and returned in their original condition. For details, please review our Returns & Refunds Policy.
6. User Comments & Feedback
Any feedback, suggestions, or content submitted may be used by us without obligation. We reserve the right to moderate or remove any content we deem inappropriate or in violation of these terms.
7. Third-Party Links & Tools
This website may include links to third-party websites or tools. We are not responsible for their content or services and advise reviewing their own policies before use.
8. Personal Information
Your submission of personal information is governed by our Privacy Policy, which complies with GDPR.
9. Prohibited Use
You agree not to use the website or products for illegal purposes, including distributing malware, infringing on rights, or violating laws.
10. Limitation of Liability
To the fullest extent permitted by law, Ecom Brothers Ltd is not liable for any damages arising from your use of our site or products, except where required by UK consumer protection law.
11. Indemnification
You agree to indemnify and hold harmless Ecom Brothers Ltd and its affiliates from any claim or demand resulting from your breach of these Terms.
12. Severability
If any part of these Terms is found to be unenforceable, the rest shall remain in full force and effect.
13. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Continued use of the site means you accept any changes.
14. Governing Law
These Terms are governed by the laws of Bulgaria. Any disputes will be subject to the jurisdiction of Bulgarian courts.
15. Contact Information
For questions about these Terms, please contact us at:
📧 support@swipeemate.com
